Effective Date: 10 January 2025
Welcome to Gökyüzü, your trusted destination for exceptional dining. These Terms and Conditions (“Agreement”) govern your use of our services, including visiting any of our locations, ordering food, and using our website. By accessing or using any of these services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.
1. Company Information
Gökyüzü operates as a restaurant chain with multiple locations in London. For details on our specific locations, please visit our Locations Page.
2. Services Provided
Gökyüzü offers high-quality dining experiences through a selection of food and beverages. We are committed to providing fresh, delicious meals to our customers at all of our locations. You can enjoy our services by visiting one of our restaurants and placing an order in person.
Please note: This Agreement applies to all in-restaurant experiences and to our website.
3. User Obligations
By visiting any Gökyüzü restaurant or using our website, you agree to:
Gökyüzü reserves the right to refuse service to anyone who does not comply with these obligations.
4. Payment Terms
All payments for food and beverages must be made at our locations. We accept both cash and major credit/debit cards. Please ensure your payment is processed before leaving the restaurant.
We do not accept payments via our website, as it is intended only for information purposes (e.g., menu items, location details, etc.).
5. Refunds and Complaints
Due to the nature of our products, we do not offer refunds for food once it has been served. However, if you are dissatisfied with your meal, please notify a member of our staff immediately. We will do our best to address your concerns, and reasonable complaints will be handled according to our internal procedures.
If you wish to escalate your issue further, you may contact us via the “Contact Us” form on our website.
6. Intellectual Property
All content on the Gökyüzü website, including but not limited to text, images, logos, trademarks, and designs, is the intellectual property of Gökyüzü and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any of this content without explicit permission from us.
7. Privacy Policy
Gökyüzü respects your privacy. We are committed to protecting your personal data in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
We do not share customer information with third parties, unless required by law.
8. Dispute Resolution
In the event of any legal disputes or concerns, we encourage you to contact us directly by filling out the form on our Contact Us page. We aim to address any issues as quickly as possible and will work with you to resolve the matter amicably.
In the rare event that a dispute cannot be resolved through direct communication, we may pursue alternative dispute resolution methods such as mediation or arbitration, as appropriate.
9. Limitation of Liability
Gökyüzü is committed to providing the best possible dining experience. However, we cannot be held liable for any indirect, incidental, or consequential damages resulting from your use of our services. This includes, but is not limited to, damage caused by service disruptions, food allergies, or dietary issues.
Our liability for any loss or damage will not exceed the amount paid by you for the specific service or meal in question.
10. Termination of Service
Gökyüzü reserves the right to terminate or suspend access to our services at any time, with or without notice, for reasons such as but not limited to:
If your access is terminated, any outstanding charges owed by you will still be due, and you will be responsible for fulfilling these obligations.
11. Miscellaneous Provisions
Force Majeure: Gökyüzü will not be held responsible for any delay or failure to perform its obligations due to events outside of our reasonable control, such as natural disasters, strikes, or government restrictions.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
12. Changes to Terms
Gökyüzü reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms periodically to stay informed of any updates.
13. Contact Information
If you have any questions or concerns regarding these Terms, please contact us using the form on our Contact Us page or reach out to us at: info@gokyuzu.co.uk.